Shipping & Returns

Where we ship

We ship from the Netherlands to addresses in the Netherlands and the other 26 member states of the European Union. We don’t ship outside the EU at the moment.

Shipping rates

One flat rate per order, however many pieces are in it:

• Netherlands: €6.95
• Rest of the EU: €14.95

The shipping cost is shown in your bag and at checkout before you pay. All prices are in euros. Within the EU there are no customs duties or import fees.

Dispatch and delivery

Every piece is one of a kind, so it’s reserved for you for 30 minutes while you check out and is yours as soon as your payment is confirmed. We pack orders carefully and aim to dispatch them within two working days. When your parcel leaves, you’ll receive an email with a tracking link.

Parcels within the Netherlands usually arrive in 1–2 working days; elsewhere in the EU allow 3–7 working days. In every case we deliver within 30 days of your order.

Returns: your 14-day right of withdrawal

If you buy from us as a consumer, you can withdraw from your purchase within 14 days of the day you (or someone you name) receive the order, without giving a reason.

1. Let us know within those 14 days through the contact form, quoting your order number (e.g. LB-7K2Q9X). You may use the model form below, but you don’t have to.
2. Send the piece back within 14 days of telling us. We’ll reply with the return address.
3. You pay for the return shipping. We recommend a tracked service, as the parcel is your responsibility until it reaches us.

Items must be returned unworn and in the condition you received them, with any original box, dust bag or tags. You’re welcome to handle a piece as you would in a shop — try shoes on indoors on a clean surface — but if it has been handled beyond what’s needed to see whether it fits and suits you, we may deduct the reduced value from your refund.

We refund the price of the returned pieces plus the original standard shipping cost within 14 days of receiving your withdrawal, using the payment method you paid with. We may wait to refund until the piece is back with us or you’ve shown it has been sent, whichever comes first.

Something not right?

Vintage pieces have lived a little, and we describe their condition and any signs of wear on each product page. If what arrives doesn’t match the description or was damaged in transit, contact us within a reasonable time after you notice it and we’ll make it right — in that case we cover the return costs. This doesn’t affect your statutory rights.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: liebeling

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [piece(s) and order number]

Ordered on [date] / received on [date]

Name of consumer(s):

Address of consumer(s):

Date:

Seller

liebeling — reach us through the contact form.

See also our terms and conditions and FAQ.